Great Ideas From Today's Image

Asking what someone does for a living. This common query tends to establish someone's importance by what they do rather than who they are. If the person standing at your reception desk is a full-time mom, she may feel uncomfortable. Instead, ask the client what she does in her spare time and follow that thread. Or, comment on how wonderful it is that her schedule permits her to come tanning in the after-noon. Lifestyles naturally reveal themselves in the response.
Whining. Complaining, venting, critiquingócall it what you will, just don't do it in front of clients. Negative remarks about the salon or your personal life have no place in salon inter-actions. This behavior is quite widespread, mainly because it's an unconscious habit.
Competing. If your client announces she went to Maui,don't respond with, "We thought Maui was so overdone. That's why we chose Kauai this year." Certainly, give recommendations with enthusiasm and energy, but don't undercut the client with this belittling one-upmanship.
Playing Dear Abby. If a client confides in you, be flat-tered but cautious. Respond to questions such as "Should I talk to my boss about a raise?" or "Is it time to try a separation?" with other questions that help her work it out for herself. It isn't your role to give this type of advice.
Chatting with colleagues. A salon staff member might decide that a quiet customer offers a golden opportunity to catch up with co-workers. But personal cross-talk can make a client feel unimportant and disregarded.
Forgetting to focus on the service. Conversation should never replace actual customer service in a salon, nor should it become an excuse to keep waiting clients waiting longer.